Privacy
notice

At Aeropeople, we take privacy very seriously.

Privacy & Cookie Notice

Document Control
Reference: GDPR REC 4.1
Issue No: 1.2
Issue Date: 03/05/18

Overview

Who we are

Aeropeople Ltd. (a wholly owned subsidiary of the Marshall Aerospace and Defence Group Ltd.) are a provider of recruitment, aviation engineering and training services.

Scope

This Privacy Notice sets out the basis on which Aeropeople Limited will process personal information provided to us, this information is also referred to as ‘personal data’. Aeropeople Ltd. is referred to throughout as “we”, “us”, “our” and “ours”. For the purposes of this Privacy Notice, our commercial activities and services for individuals and businesses are referred to as ‘Recruitment services’, ‘Training Services’ and ‘Aircraft related services’ the later relates to both maintenance and technical support. Actual or potential customers are referred to as ‘Clients’.

Our business activities require us to engage in the processing of the personal data of those wishing to use or using our recruitment services (referred to throughout as ‘a candidate’), our training services (referred to throughout as ‘a delegate’) and those that work for a third party we are engaging or engaged. An example of a third party is an employee of a client.

Matters related to our employee’s, or potential employee’s, personal data are covered by the Marshall ADG privacy employee notice; as employees of the Group. All employees of Aeropeople who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured; where required.

In order to ensure that the personal data we hold is accurate and up to date, we request that you inform us of any relevant changes to the personal information we hold about you.

Unrequired data (provided via online registration and email)

Any data that is provided to Aeropeople that is unnecessary, insufficient or inappropriate to the provision of our services will be permanently destroyed. This will include CVs and other speculative information that we are unable to process due to legislation or the protection of our business. Data will not be destroyed, where the same is required for the purpose of establishing, exercising or defending legal claims, to protect our legitimate interests or in compliance with legal obligations.

Our Data Privacy Manager can be contacted directly here: Email –  dataprivacymanager@marshalladg.com Direct phone (0)1223 373206

Engaged or engaging with Aeropeople as a Candidate

 This section applies to individuals wishing to use or using our Recruitment Services or (‘a Candidate’):

The personal data we may collect or receive includes the following (as applicable):

  • Name
  • Address
  • Email and other contact details
  • Date of birth
  • Job history (including information relating to placements through us)
  • Educational history, qualifications and skills
  • Visa and other right to work or identity information
  • Passport
  • Bank details
  • National insurance and tax (payroll) information
  • Personal information relating to hobbies, interests and pastimes
  • Information contained in references and pre-employment checks from third parties
  • sensitive personal information e.g. health data (see ‘Sensitive Personal Data’- page 6)
  • Your marketing preferences
  • Next of kin details (to be used in emergency situations)
  • Contact details of referees

 We may obtain your personal data from the following sources (please note that this list is not exhaustive):

  • You (e.g. a Curriculum Vitae, application or registration form)
  • A client (recommendation)
  • Other candidates (recommendations)
  • Online jobsites (also known as job boards)
  • Marketing databases
  • The public domain
  • Social Media
  • At interview
  • Conversations on the telephone or video conferencing (which may be recorded)
  • Notes following a conversation or meeting
  • Our website contact form and the online registration/job application processes

The personal data we collect regarding a candidate will be used for the following purposes:

  • Collecting and storing your personal data, whether in manual or electronic files
  • Notifying you of potential roles or opportunities
  • Assessing and reviewing your suitability for job roles
  • Introducing and/or supplying you to actual or potential Clients
  • Engaging you for a role with us or with our Clients including any related administration e.g. timesheets and payroll
  • Collating market or sector specific information and providing the same to our Clients
  • Sending information to third parties with whom we have or intend to enter into arrangements which are related to our Recruitment Services
  • Providing information to regulatory authorities or statutory bodies, and our legal or other professional advisers including insurers
  • To market our Recruitment Services
  • Retaining a record of our dealings
  • Establishing quality, training and compliance with our obligations and best practice
  • For the purposes of backing up information on our computer systems
  • In order to provide our Recruitment Services, we will enter into a contract with you and/or a third party. In order to enter into a contract, we will need certain information, for example your name and address. A contract will also contain obligations on both your part and our part and we shall process your data as is necessary for the purpose of those obligations. For example, in order to process payroll, a national insurance number and bank details will be required.

Our legitimate interests (carrying on the commercial activity of Recruitment Services):

In providing our Recruitment Services, we will carry out some processing of personal data which is necessary for the purpose of our legitimate interests, which include:

  • Retaining records of our dealings and transactions and where applicable, use such records for the purposes of:
    • establishing compliance with contractual obligations with Clients or Suppliers
    • addressing any query or dispute that may arise including establishing, exercising or defending any legal claims
    • protecting our reputation
    • maintaining a backup of our system, solely for the purpose of being able to restore the system to a particular point in the event of a system failure or security breach
    • evaluating quality and compliance including compliance with this Privacy Notice
    • determining staff training and system requirements
  • Using your personal data to:
    • assess suitability and contact you regarding, comparable, potential opportunities and/or our services
    • collate market information or trends including providing analysis to potential or actual Clients (the result of analysis will be anonymised before sending where possible)
    • source potential opportunities or roles as part of our Recruitment Services
    • personalise your experience and our offering, whether via our website or otherwise

This means that for our commercial viability and to pursue these legitimate interests, we may continue to process your personal data for as long as we consider necessary for these purposes.

If you wish to question the retention or processing of any of your data, please contact  dataprivacymanager@marshalladg.com.

Consent

We may process your personal data on the basis that you have consented to us doing so for a specific purpose, for example, if you apply for a specific role you may have consented to our processing of the data that has been provided for the purpose of progressing your application and considering your suitability for that role. In other cases, you may have provided your written or verbal consent to the use of your data for a specific reason.

We shall not share your personal information unless we are entitled to do so. The categories of persons with whom we may share your personal information include:

  • Individuals, hirers and other third parties necessary for the provision of our Recruitment Services. An example of this is when an individual informs us that they have chosen to use a compliant payroll provider (also known as an umbrella).
  • Any regulatory authority or statutory body pursuant to a request for information or any legal obligation which applies to us
  • Parties who process data on our behalf, which will include where appropriate:
    • IT support (provided by Marshall ADG Ltd)
    • storage service providers including cloud
    • database and payroll/finance software providers – to maintain, develop and upgrade
    • background screening providers; where we are required to or are requested to complete or assist with an application.
    • secure online document transit and signing provider
  • Legal and professional advisers
  • Insurers

Automated decisions

We may use software to review the personal data of individuals recorded on our database, or who have applied for specific roles. The software may identify and raise to our attention individual personal information according to stored characteristics. For example, the software may enable us to quickly identify individuals from our database who have specific skills, e.g. an engineer and exclude individuals whose characteristics do not match the requirements of a job role.

Where we use software to assist us with our assessment of your suitability for a particular job role and you consider that any such assessment has been made wrongly or incorrectly, you may ask for an explanation; for this please email mydata@aeropeople.com.

What if we obtain your personal data from a third party?

Part of our business activity involves researching information relating to individuals for the purposes of filling job roles. This may include obtaining personal data from online sources, for example we may obtain information from social media sites such as LinkedIn and job boards, some information being publicly available but others being from sites or providers to which we subscribe. From time to time we may also receive personal information about you from hiring organisations, colleagues and former employers, or from persons for whom you have provided services or been otherwise engaged.

Where information from third party sources is of no use to us, or where you have notified us that you do not want us to provide you with services, we shall discard it, however we may maintain a limited record in order to avoid the duplication of process. Where we consider that information may be of use to us in pursuance of the provision of our Recruitment Services, any processing will be in accordance with this Privacy Notice. You do have the right to object to processing, please see ‘Your rights’ on page 11 of this document.

Engaged or engaging with Aeropeople as a Training Delegate

This section applies where you are an individual (‘delegate’) receiving training either through our online platform or delivered in person.

The personal data we may collect or receive includes the following (as applicable):

  • Your name
  • Email address and other contact details
  • Date of birth (where an awarding or regulatory body requires it)
  • Residential Address
  • Payment information (where applicable)
  • Information regarding experience and qualifications (including expired qualifications)
  • Your marketing preferences

How we will use your personal data:

  • Collecting and storing your personal data, whether in manual or electronic files
  • Using the data to communicate with you
  • Actions necessary to further any obligation on us pursuant to a contract between yourself and Aeropeople; or ourselves and the third-party training sponsor
  • Providing information to regulatory authorities or statutory bodies and our legal or other professional advisers including insurers

We may obtain your personal data from the following sources (please note that this list is not exhaustive):

  • Your engagement with online provisioned training (e-learning) or a delivered course
  • A regulatory body
  • A party requesting or sponsoring the training (employer or employment agency)
  • Social Media communications
  • Conversations on the telephone or video conferencing (which may be recorded)
  • Notes following a conversation or meeting
  • Our website contact form

Our reasons for processing:

Entering and performing a contract:

  • In order to provide our Training Services, we will enter into a contract with you and/or a third party. In order to enter into a contract, we will need certain information, for example your name and address. A contract will also contain obligations on both your part and our part and we shall process your data as is necessary for the purpose of those obligations.

Due to the nature of the training delivered by us we may have specific legal requirements, to process data, in direct relation to the regulation of EASA 147 and other relevant aviation regulation.

In circumstances where this is the case the minimum amount of information required to meet the regulatory requirement will be retained. Whilst not exhaustive, specific examples of the impact of this regulation are the requirement to retain training records indefinitely and to display the delegates date of birth on certificates issued.

Consent

Before communicating with you any information related to an element of our service offering (other than training) we will ensure that we have gained your consent to receive the marketing information.

Who we share personal data with:

Aeropeople Ltd. works with its parent company Marshall Aerospace and Defence Group Ltd (Marshall ADG) to provide delivered and online (e-learning) training offerings. In the case that you engage with e-learning courses the infrastructure will be shared however your data will only be visible to Aeropeople employees.

We shall not share your personal information unless we are entitled to do so. The categories of persons with whom we may share your personal information include:

What if we obtain your personal data from a third party?

We will only process your information if received from a third party when the organisation has a contractual relationship with Aeropeople Ltd. for the provision of training services.

Where information from third party sources is of no use to us we shall discard it, however we may maintain a limited record in order to avoid the duplication of process. Where we consider that information may be of use to us in pursuance of the provision of our Recruitment Services, any processing will be in accordance with this Privacy Notice. You do have the right to object to processing, please see page 11 ‘Your rights’.

Engaged or engaging with Aeropeople as an employee or representative of a Third Party

This section applies where you are an individual working for a third party with whom we have dealings. For example, a client or a payroll company.

The personal data we may collect or receive includes the following (as applicable):

  • Your contact information, which may include your full name, job role, contact telephone number and email
  • Where appropriate, your statements and opinions about candidates and/or other personnel e.g. a reference
  • Information relating to our relationship with you or the party for whom you work including records of any meetings or discussions
  • Your marketing preferences

We may obtain your personal data from the following sources (please note that this list is not exhaustive):

  • You, including where you have provided us with your contact details or other information for the purposes of using our Recruitment or aircraft related services
  • Staff or other representatives of the organisation you represent
  • Candidates
  • Marketing databases
  • Social media
  • The public domain
  • Conversations, with you or others, on the telephone or video conferencing (which may be recorded) or in meetings
  • Notes following a conversation, with you or others, or meetings you attend

How we will use your personal data:

We will process your personal data in the context of our dealings with the third party for whom you work and as part of our services. Processing may include:

  • Collecting and storing your personal data, whether in manual or electronic files
  • Using the data to communicate with you
  • Sending information to third parties with whom we have or intend to enter into arrangements which are related to our Recruitment Services
  • Actions necessary to further any obligation on us pursuant to a contract between ourselves and the third party you work for
  • Collating market or sector specific information and providing the same to our clients
  • Providing information to regulatory authorities or statutory bodies and our legal or other professional advisers including insurers
  • Retaining records of our dealings with you and the organisation whom you represent
  • Establishing quality, training and compliance with our obligations and best practice

 Why we process your personal data:

Compliance with legal obligations (regulatory and statutory obligations)

We must comply with a number of statutory provisions when providing our Recruitment Services, which necessitate the processing of personal data. These include the Conduct of Employment Agencies and Employment Businesses Regulations 2003, which amongst other things requires us to obtain information from Clients.

When providing aircraft related services (including some aspects of recruitment) we are required to comply with multiple authorities bodies and the legislation they publish; for example EASA and CAA.

We are also required to comply with statutory and regulatory obligations relating to business generally, for example tax, bribery and fraud/crime prevention legislation, and co-operating with regulatory authorities such as HMRC.

Our legitimate interests (carrying on the commercial activity of Recruitment Services):

In providing our services, we will carry out some processing of personal data which is necessary for the purpose of our legitimate interests, which include:

  • Using your personal data:
    • to contact you regarding our Recruitment and or Aircraft related services (as appropriate)
    • to assess suitability of Candidates and roles, for example, referencing or other feedback
    • to collate market information or trends including providing analysis to potential or actual Clients
    • as otherwise necessary to provide our Recruitment Services and/or to meet our obligations towards either the party whom you represent, or other Clients or suppliers
    • to personalise your experience and our offering, whether via our website or otherwise
  • Retaining records of our dealings and transactions and where applicable, use such records for the purposes of:
    • establishing compliance with contractual obligations with Clients or suppliers
    • addressing any query or dispute that may arise including establishing, exercising or defending any legal claims
    • protecting our reputation
    • maintaining a backup of our system, solely for the purpose of being able to restore the system to a particular point in the event of a system failure or security breach
    • evaluating quality and compliance including compliance with this Privacy Notice
    • determining staff training and system requirements

For our commercial viability and to pursue these legitimate interests, we may continue to process your personal information for as long as we consider reasonably appropriate for these purposes.

If you wish to question the retention or processing of any of your data, please contact  dataprivacymanager@marshalladg.com.

Consent

We may process your personal data on the basis that you have consented to us doing so for a specific purpose, for example, if you have provided your contact details in order that we may use these to provide you with details of our services you may have consented to our processing of the data for that purpose. In other cases you may have provided your written or verbal consent to the use of your data for a specific reason, for example an employment reference.

You may withdraw your consent to our processing of your personal data for a particular purpose at any stage; to do so please email mydata@aeropeople.com. However, please note that we may continue to retain, or otherwise use your personal information thereafter where we have a legitimate interest or a legal or contractual obligation to do so. Our processing in that respect will be limited to what is necessary in furtherance of those interests or obligations. Withdrawal of consent will not have any effect on the lawfulness of any processing based on consent before its withdrawal.

Who we share personal data with

We shall not share your personal data unless we are entitled to do so. The categories of persons with whom we may share your personal information include:

  • Candidates and other third parties necessary for the provision of our Recruitment Services
  • Any regulatory authority or statutory body pursuant to a request for information or any legal obligation which applies to us
  • Parties who process data on our behalf, which may include
    • IT support (provided by Marshall ADG Ltd)
    • storage service providers including cloud providers
    • database software providers – to maintain, develop and upgrade
    • background screening providers
    • secure online document transit and signing provider
  • Legal and professional advisers
  • Insurers

 What if we obtain your personal data from a third party?

Part of our business activity involves researching information for the purposes of finding and filling job roles. This may include obtaining personal data from sources including job boards, advertisements, LinkedIn or other social media, some information being publicly available but others being from sites or providers to which we subscribe. From time to time we may also receive personal data about you from hiring organisations, colleagues and former employers, or from persons for whom you have provided services or been otherwise engaged.

Where information from third party sources is of no use to us we shall discard it, however we may maintain a limited record in order to avoid the duplication of process. Where we consider that information may be of use to us in pursuance of the provision of our Recruitment Services, any processing will be in accordance with this Privacy Notice. You do have the right to object to processing, please see page 11 ‘Your rights’.

Relevant to all individuals (data subjects)

Sensitive Personal Data (SPD)

Sensitive personal data is information which is intensely personal to you and is usually irrelevant to our consideration of your suitability for a job role, training provision or client relationship. Examples of SPD include information which reveals your political, religious or philosophical beliefs, sexual orientation, race or ethnic origin, or information relating to your health.

Regardless of the basis for your dealings with us, we request that you do not provide us with any sensitive personal data unless absolutely necessary. However, to the extent that you do provide us with any sensitive personal data, such as data which you choose to share with us in conversation, we shall only use that data for the purposes of our relationship with you or for the provision of our Recruitment Services. This will be for one or more of the following reasons:

  • You have explicitly consented to the processing
  • For the purpose of our assessment of your suitability for job roles or working capacity
  • Where processing is necessary for the purpose of obligations or rights under employment, social security or social protection law
  • To maintain records of our dealings to address any later dispute, including but not limited to the establishment, exercise or defence of any legal claims

Retaining your data

 

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Aeropeople Ltd. refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined on page 14 of this document.

All requests to exercise your rights will be forwarded on should there be a third party involved in the processing of your personal data. If you have any questions concerning your rights or should you wish to exercise any of these rights, please contact our data privacy manager:  dataprivacymanager@marshalladg.com

Please find our template subject access request document here: http://marshalladg.com/privacy-notice/

Transfer of data to other jurisdictions

In the course of the provision of our services we may transfer data to countries or international organisations outside of the EEA. This may, for example, be to Clients or Candidates, or third parties who provide support services to us.  Where information is to be so transferred, it may be to a country in respect of which there is an adequacy decision from the EU Commission. However, if this is not the case, it is our policy to take steps to identify risks and in so far as is reasonably practicable, ensure that appropriate safeguards are in place. Details relating to specific countries or organisations are available on request from mydata@aeropeople.com.

If you do not wish to provide us with necessary data

Group companies & Transfer

Cookies

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website, which enables the website to tailor its offerings to your preferences when you visit it. Find out about our use cookies here http://www.aeropeople.com/downloads/aeropeople-cookie-notice.pdf

Web Applications and Social Media

Our social media engagement is analysed within the tools provided by LinkedIn and Facebook; the reports generated from this do not provide any identifiable information. Direct communications will not be shared with any other organisations. Please remember that social media providers allow you to set the privacy restrictions on who can view your content and interact with you via this platform We use a third-party provider, Hootsuite to organise our social media posts. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. For more information please visit https://hootsuite.com/en-gb/legal/privacy#

Aeropeople use a third party, Secured Singing for the provision of online document completion, signing and transfer. This provider uses high levels of security to protect your information and only retains the documents transferred for a period of 7 days. For more information please visit www.securedsigning.com/support/faqs.

Changes to this Privacy Notice

This Privacy Notice is regularly reviewed and may be updated from time to time to reflect changes in our business, or legal or commercial practice.  Where an update is relevant to our processing of your data, we shall notify you of the same.

Complaints

  Supervisory authority contact details Data Privacy Manager contact details
Contact Name: Information Commissioner’s Office Isobel Aylott
Address line 1: Wycliffe House Marshall Aerospace and Defence Group
Address line 2: Water Lane Airport House
Address line 3: Wilmslow Cambridge
Address line 4: Cheshire Cambridgeshire
Address line 5: SK9 5AF CB5 8RX
Email: casework@ico.org.uk dataprivacymanager@marshalladg.com

 

Telephone: 0303 123 1113 (0)1223 373206

 

Document Owner and Approval

The Data Privacy Manager is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.

Our Cookie Notice

This website uses cookies. By navigating around this site, you consent to cookies being stored on your machine.

Introduction

This page sets out and explains the policy of how Aeropeople uses cookies on our website. By using our websites (www.aeropeople.com and www.aeropeopleservices.com) you acknowledge your acceptance of the provisions in our cookie notice. We may amend our cookie notice at any time and all changes will be made on this page. The changes will take effect once they have been posted on the website. Therefore, you should review these terms on a regular basis. By continuing to use the website after the posting of such changes, you will be deemed to have accepted those changes.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic devices) when you access our website. We use cookies on this website to:

  • Recognise you whenever you visit this website (this speeds up your access to the site)
  • Carry out research and statistical analysis to help improve our content and to help us better understand our visitor and customer requirements and interests
  • Make your online experience more efficient and enjoyable
  • The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and /or other internet log information, this will not usually identify you personally. In certain circumstances, we may collect personal information about you, but only where you voluntarily provide it (e.g. by completing an online form)

In most cases, we will need your consent to use cookies on this website. The exception is where the cookie is essential for us to provide you with a service you have requested.

Description of cookies Aeropeople.com and Aeropeopleservices.com

The table below is designed to provide more information about the cookies we use and what they are:

 

 

Cookie name Purpose of the cookie Expiration time
1P_JAR Google uses this cookie, based on recent searches and interactions, to customise ads on Google websites 1 week
ANID Google advertising cookie to show adverts relevant to the users recent browsing. 1 year
Consent This is a consent cookie that Google requires users of its products to acquire consent -https://www.google.com/about/company/user-consent-policy.html 1 year
DV This is a Google Analytics cookie that collects information regarding the use of our website 2 years

 

NID This is a cookie used by Google to remember the preferences you have set (for example language and safe search settings) 6 months
_ga Used by Google Analytics – registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gat Used by Google Analytics to throttle request rate 1 minute
_gid Used by Google Analytics – registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day
cc_cookie_accept Records whether the user has accepted the cookies on the website 1 year
viewed_cookie_policy This cookie records that user has reviewed the cookie policy and does not repeat the cookie ribbon while active 1 year
_sonar This cookie stores advert content used for Google AdSense and DoubleClick. Display adverts are used as a means of targeted marketing on Aeropeople websites. For more information on Google’s privacy policy follow the link: https://www.google.com/policies/technologies/ads/ 1 year
IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the use 1 year
ASP.Net_sessionID This cookie tracks your session on our candidate login area. More information can be found here:  https://msdn.microsoft.com/en-us/library/ms178194.aspx Expires after user leaves the candidate portal

 

Preventing Cookies (Brower Settings)

You may refuse to accept cookies by activating the setting on your browser that allows you to block the setting of all or some cookies. However, if you decide to block cookies on your browser, you may be unable to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit the website.

Google provide guidance on how to turn off their cookies in your browser.

You can turn off Google personalised advertising using the information on this link:  https://support.google.com/ads/answer/2662922?hl=en-GB.

You can turn off Google analytics using the information on this link: https://support.google.com/a/answer/6304816?hl=en

Contacts

If you want to contact us with any questions, comments or complaints about how we collect, use or retain cookies, please contact us at: mydata@aeropeople.com

(Cookie Notice dated April 2019)